Understanding and Troubleshooting International Payments in Spendesk
International payments in Spendesk allow euro (€) wallet users to make cross-border transactions. However, users may encounter certain issues when trying to access the feature or process international payments. This article outlines potential causes, troubleshooting steps, and important updates regarding the availability and functioning of the international payments feature in Spendesk.
Overview of the International Payments Feature
Available exclusively for customers with euro (€) wallets.
If the feature doesn’t appear, your account may need further verification.
Common Issues and Causes
1. Feature Visibility
If the international payments feature is unavailable in your interface, it may be due to:
Progressive rollout schedules for feature deployment.
Additional account-level checks required.
2. Payment Failures
A common issue with international payments involves transactions failing despite correct entry of bank details. Potential causes include:
Banking network limitations, such as the recipient bank's BIC code not being supported.
Troubleshooting Steps
1. For Feature Visibility
Confirm your wallet is in euros (€). Only euro wallets support international payments.
Account Owner: go to Invoices > Confirm tab. If your account needs additional confirmation or information, a banner will be displayed there.
2. For Payment Failures
Verify the BIC Code: Double-check the recipient’s BIC/SWIFT code. For example, the code GIBARS22 might not be reachable by Spendesk’s banking network.
Request an Alternative BIC: Ask the recipient’s bank if an alternative BIC code is available.
Contact Recipient’s Bank: The recipient should work with their bank to confirm the correct BIC code for receiving international wires.
By following these guidelines, you can resolve common issues or prepare for the rollout of Spendesk’s international payments feature effectively.