My phone number changed, I need to update it.
In Spendesk, phone numbers are linked to sensitive account functions like 3D Secure (3DS) confirmations. For security reasons, employees must update their own phone numbers, as administrators are restricted from making these changes on behalf of others.
Key Information on Phone Number Updates
Admins Cannot Update Phone Numbers: Administrators cannot change collaborators’ phone numbers. Phone numbers are tied to personal accounts and sensitive authentication processes.
Self-Service for Collaborators: Only individual employees can update their phone number directly within Spendesk.
Step-by-Step Instructions to Update Your Phone Number
Follow these steps to update your phone number in Spendesk using the web or mobile app:
Method 1: From the Web App
Log in to your Spendesk account.
Click your avatar in the bottom-left corner to access your profile menu.
Select “My Profile.”
Navigate to the “Security” tab.
Locate the phone number field and click “Edit.”
You will receive a unique link via email. Follow the link and the provided instructions to update your phone number.
Method 2: From the Mobile App
Open the Spendesk app on your mobile device.
Access your profile settings.
Navigate to the phone number section and initiate the update.
Why Can’t Admins Change Phone Numbers?
Phone numbers in Spendesk are tied to employee accounts and linked directly with Spendesk cards for 3DS text confirmations. To ensure account security and compliance, only employees themselves can update this information. For exceptional cases where the phone number cannot be updated using these methods, employees are advised to contact Spendesk support for further assistance.