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What troubleshooting steps should I follow if I can't order a Spendesk physical card?

Updated today

You can't order a physical card for a member.

Overview

If you encounter issues when trying to order a physical card on Spendesk, there are several troubleshooting steps you can take to resolve the problem independently. These steps address common technical obstacles and ensure a smoother ordering experience.

General Troubleshooting Steps

Follow these steps if you're unable to place an order for a physical card after confirming all required information, such as the name and address:

  1. Ensure the user email doesn't contain special characters (such as apostrophes or accents).

  2. Clear your browser's cache and cookies: Old data stored in your browser can interfere with the functionality of Spendesk's platform.

  3. Use an incognito/private window: This helps to eliminate issues caused by extensions or saved browsing data.

  4. Ensure your browser is up-to-date: Make sure you're using the latest version of your browser for optimal compatibility.

  5. Check network settings: Disable any VPN connections temporarily that may interfere with access. Review your firewall settings to ensure they’re not blocking the Spendesk website.

Advanced Steps

If the issue persists after trying all the above steps, gather the following information for further investigation by Spendesk support:

  • The version number of your browser.

  • Details about the device you’re using.

Providing these details ensures that the support team can assist you more efficiently. By following these recommendations, most users can resolve card ordering issues without requiring additional support intervention.

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