Resolving Payment Authorization and Virtual Card Issues in Spendesk
Payment authorization issues can occasionally arise when using the Spendesk app or virtual cards. This article outlines troubleshooting steps and guidelines to ensure a seamless experience.
General Recommendations for Spendesk Card Authorization
Install the Spendesk Mobile App: The Spendesk mobile app is essential for payment security. Notifications for payment approval must be enabled. Confirm this in your phone’s notification settings.
Device-Specific Authentication: Spendesk only allows one device per account for authentication. Ensure no other devices are linked for payment confirmations. Authenticate manually via the app as needed.
Keep Your Phone Number Updated: Ensure your Spendesk profile has your current phone number. This is vital for OTP (One-Time Password) delivery and seamless authentication.
Troubleshooting Steps for Authorization Issues
If You Encounter Errors After Reinstalling the Spendesk App
If you see the error message “An error occurred when authorizing/declining the operation, please try again,” follow these steps:
Verify that notifications for the Spendesk app are activated on your phone.
Open the app and manually attempt authentication.
Confirm that no other devices are connected to your Spendesk account for authentication.
Update your profile with your current phone number to ensure proper linkage.
Authorizing Virtual Cards for Online Payments
EUR Accounts
Install the Spendesk mobile app (as SMS codes are not supported for EUR accounts).
During checkout, you will receive a push notification within the app.
Open the notification and approve the payment directly in the app.
GBP Accounts
Ensure that your latest phone number is registered in your Spendesk profile.
During checkout: Enter your Payment Password (a 4-uppercase-letter code, e.g., “ERFX”). Enter the One-Time Password (OTP) sent to you via SMS.
Locating Your Payment Password
You can find your Payment Password in the following locations:
Spendesk Mobile App: Navigate to My Profile > Security Options > Payment Passwords.
In the details section of your physical or virtual card within the app or desktop interface.