If you're experiencing difficulties downloading your account or bank statements in CSV or XLSX format on Spendesk, here are some troubleshooting steps to help resolve the issue:
1. Verify Your Email
Spendesk sends account statements in CSV or XLSX format to your email address.
Check your inbox for the email containing your statement.
Also, inspect your spam or junk folders as the email might have been filtered there.
If you can't find the email:
Confirm if alternative email addresses associated with your account may have received the statement. Check those inboxes as well.
2. Retry the Download
If you're certain you didn't receive the email or encountered errors during the download attempt:
Clear your browser's cache and cookies.
Try downloading the statement again.
Attempt to download a different statement period or entity if relevant.
3. Verify Account Information
Ensure that your account information on Spendesk is correct and up-to-date. If your email address is outdated or incorrect, this might prevent the statement from being sent to your inbox.
4. Contact Support
If none of the above steps resolve the issue, reach out to Spendesk support for assistance.
Provide details such as the date and type of statement you tried to download.
Mention any error messages you observed during your troubleshooting steps.