Steps to Close an Account
To close your account with Spendesk, please follow these steps:
Email your direct account manager at Spendesk or contact us via in-app chat at Spendesk support, and let us know the exact account or entity you'd like to close. Only the account owner is authorized to make this request for legal reasons.
We will ensure there are no pending transactions or funds remaining on your physical or virtual cards.
If your account has a positive remaining balance, you can submit your bank details through the platform to initiate a refund. A redemption form will be sent for you to fill.
Once your account is emptied, we will proceed with closing it. All cards linked to the account will also be deactivated as part of the process.
A notice period of two (2) months applies to any cancellation or subscription change request. Exceptions may apply if your contract specifies different terms (e.g., annual commitment). Please review your contract to confirm the applicable terms.
For full details, please refer to our Terms & Conditions.
Self-offboarding
Unfortunately, we do not offer an online option for closing a Spendesk wallet or subsidiary. This is because we need to confirm there are no pending transactions or funds remaining on the cards. This step is essential to ensure you are refunded the correct amount.
Only the account owner is permitted to make a closure request due to legal requirements.
What If My Account Is Empty?
If your account is already empty, you can request a refund for any remaining balance directly by entering your bank details within the platform. For other questions or assistance, feel free to log in here, or email support@spendesk.com.
What If My Account Is Empty?
If your account is already empty, you can request a refund for any remaining balance directly by entering your bank details within the platform. For other questions or assistance, feel free to log in here, or email support@spendesk.com.
Special Scenarios: TPL-Managed EUR Accounts
If your Spendesk account includes a former EUR account version migrated to Transact Payments Limited (TPL):
The redemption of remaining funds is handled directly through TPL, rather than Spendesk.
To reclaim your balance, send an email to the TPL Redemptions Team, providing the appropriate provider identifiers associated with your account for processing.
FAQ
Q: Can I close my account without contacting Spendesk? A: No, the account owner must contact their account manager or support@spendesk.com or use the in-app chat to ensure all the necessary checks are done before the account is closed.
Q: How long does it take to close my account?
A: Once we receive the completed redemption form, refunds are validated and processed a few days after the completion of a mandatory two-month notice period. Please allow additional time for these final steps.
Q: What happens if there are pending transactions?
A: If there are any pending transactions, we will need to wait until they are fully processed before we can close your account.