Steps to close an account
- Email your direct account manager at Spendesk or customer@spendesk.com, let us know exactly which account or entity you'd like to close.
- We will make sure that there aren't any pending transactions or money loaded on cards.
- You will receive a redemption form that you will need to fill, sign, and send back to us.
- This form will enable us to reimburse the amount remaining on your balance.
- Once the account is empty, we will close it.
Can I close an account online?
👉🏻 Unfortunately, we can't offer an online option to close a Spendesk wallet or subsidiary because we need to ensure there aren't any pending transactions or any money still loaded on physical and virtual cards. This is a necessary step to ensure that you get refunded with the right amount of money left on your account.
What if my account is empty?
👉🏻 Our support team will be happy to answer any questions you may have!
Please log in here and visit "Need help - Chat with us", we will respond to your request within 10 minutes. 😊