What you can do! ✅
Cancel a virtual card request
👉 If you already know you are not going to spend the money on the virtual card, it is better to cancel your request: the money loaded on your card will be released and sent back into the company account. To do so, go to your Requests tab, click on the white box and click on the Cancel button.
What you cannot do ❌:
Edit the budget of a single-use virtual card
You can't edit the budget of, or unload a single-use virtual card. You can just delete it / create it again. After one month , the card expires and the remaining funds go back to your Spendesk account.
Add funds to an existing single-use virtual card
Unfortunately, it's not possible to add funds to an existing virtual card. If you need more money than expected to make your purchase, you will need to:
delete the current request;
create a new one with the right amount.
👉 Always ask for a higher amount than the one you really need! This will help in case the total amount varies. Any money left over after the request will automatically go back to your company's wallet.
Extend the expiry date
Again, it's not possible to extend the expiry date. Single-use virtual cards are valid one month to avoid re-use and fraud.
👉 If you often buy goods and services on the same website, you might consider creating a virtual recurring payments card with a monthly budget and a 4-year expiry date.
Amazon
We recommend the use of a physical card, or a recurring virtual card on Amazon.
Pro tips to pay on Amazon :
the order must be placed in the name of the card owner as well as the Amazon account owner;
the billing address must be the same as the one mentioned below your Spendesk card (it’s your company's billing address);
your mobile app (Spendesk) must be up to date for 3DS verification.
If you have a failed payment on Amazon, it is usually because of one of those reasons.
Hotels and accommodations booking
As our single-use cards are valid for one month, if you book a trip more than one month before your departure, the card will have expired at the time of the service.
However, it is not rare that some service providers and hotels require that the payment card is active at the time of the service (for example at the time of your stay at the hotel), because it allows them to charge you if needed or for supplements.
Therefore, we advise you to use a recurring virtual card, which will be valid for 4 years and can be charged several times. You will then be able to delete it at any time you wish from your Subscriptions tab.