Pause or delete your subscription card
Pause a subscription card to stop a recurring payment temporarily, or delete it permanently once you no longer need it.
For: Subscription card owners, Admins with the Controller role, and Account Owners.
Before you start
Requirement | Detail |
Role | The subscription card owner can pause, reactivate, or delete their own card. |
Role (pause/reactivate another user's card) | Only Account Owners can pause or reactivate any subscription card. |
Role (view/delete another user's card) | Controllers, Cost Centre Owners, and Co-owners can view and delete subscription cards, but cannot pause or reactivate them. |
Card visibility | The card only appears under Cards > Subscriptions if its digits have been viewed at least once. If not, find it under Requests. |
👥 Roles: Only the subscription card owner or the Account Owner can pause or reactivate a subscription card. Controllers, Cost Centre Owners, and Co-owners can view and delete cards, but cannot pause or reactivate them.
Pause a subscription card
Pausing stops payments temporarily without deleting the card, so you can resume the subscription later.
Option A – Via the card panel:
Go to Cards > Subscriptions.
Click the subscription card you want to pause.
Click "Pause".
Option B – Via bulk selection:
Go to Cards > Subscriptions.
Check the box next to one or more subscription cards.
Click "Pause".
⚠️ When pausing multiple cards at once, you must be the subscription card owner of each selected card, or be an Account Owner.
Option C – Via Edit Subscription:
Go to Cards > Subscriptions.
Click the subscription card you want to pause.
Click "Edit Subscription" in the panel.
Set the status to "Paused".
Expected result: The card status changes to Paused. The paused card is no longer included in the allocated amount on cards.
Reactivate a paused subscription card
Reactivating a paused subscription card resumes payments and makes the card active again.
Option A – Via the card panel:
Go to Cards > Subscriptions.
Click the paused subscription card.
Click "Resume".
Option B – Via bulk selection:
Go to Cards > Subscriptions.
Check the box next to one or more paused subscription cards.
Click "Resume".
⚠️ When resuming multiple cards at once, you must be the subscription card owner of each selected card, or be an Account Owner.
Option C – Via Edit Subscription:
Go to Cards > Subscriptions.
Click the paused subscription card.
Click "Edit Subscription" in the panel.
Set the status to "Active".
Expected result: The card status changes to Active and is included again in the allocated amount on cards.
Cancel a subscription card
Cancel (= delete) a subscription card once you've ended a service or tool subscription, to avoid unnecessary spending and keep your card list accurate.
💡 Tip: Contact the merchant to formally cancel the subscription on their end before deleting the card. This prevents further billing attempts.
Option A – Via bulk selection:
Go to Cards > Subscriptions.
Check the box next to one or more subscription cards.
Click "Cancel".
Option B – Via the card panel:
Go to Cards > Subscriptions.
Click the subscription card you want to cancel.
Click "Cancel subscription".
ℹ️ The subscription card owner, Cost Centre Owners, Co-owners, Controllers, and Account Owners can cancel a subscription card.
⚠️ Warning: Cancelling a subscription card is permanent. You can't recover a deleted card or its transaction history.
Troubleshooting
Symptom: You can't find or cancel a subscription card that belongs to another user.
Cause: You're missing the required permissions, or the card hasn't been viewed yet and sits in the Requests tab instead of Cards > Subscriptions.
Resolution: Check the Requests tab first. If you're managing the card on behalf of another user, ask your Account Owner to grant you the Controller role, then access the card via Cards > Subscriptions.
Symptom: The merchant keeps charging you after you deleted the subscription card.
Cause: The subscription wasn't cancelled directly with the merchant before the card was deleted.
Resolution: Contact the merchant to confirm the subscription is cancelled on their side. Deleting the Spendesk card only stops future payments from going through; it doesn't cancel the underlying contract.
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