Pause your subscription
If you'd like to temporarily pause recurring payments made with the same supplier: Before proceeding, you may want to identify the subscription-related charges to ensure you're pausing the correct service.
Head over to the "Subscriptions" tab.
Select the subscription.
Click on 'Pause card'.
Your Account Owner or cost center owner can reactivate the card at any time by ticking the box located on the chosen card, and clicking on "Unpause 1 Subscription". The related budget is automatically reloaded.
Delete your subscription
You've ended a service or a tool subscription? Don't forget to delete your recurring payments card to avoid spending unnecessary funds and for better visibility. Always confirm that the subscription is canceled directly with the service provider before deleting the recurring payments card to avoid future billing attempts.
Head over to the "Subscriptions" tab.
Tick the card.
Click on "Details".
Click on Cancel subscription.
Tip: Before proceeding, contact the merchant to formally cancel the subscription in their system.
⚠️ Be careful, once the card is deleted, it's not possible to restore it. Merchants may still attempt charges if the subscription isn't canceled on their end, so ensure all actions are complete before proceeding.