If you mistakenly ordered a card on the wrong entity in Spendesk, follow these steps to resolve the issue efficiently.
Physical Card Ordered on the Wrong Entity
For Cardholders:
Admin Assistance: Request an Admin to delete the incorrectly ordered card by marking it as Blocked > Unused in the Cards tab.
Reorder: Have an Admin from the correct entity reorder the card. This process is free.
For Admin
Delete the incorrectly ordered card by marking it as Blocked > Unused in the Cards tab.
Reorder a new card for the team member.
Note:
Attempting to activate a card with its last 4 digits on the wrong entity will result in an error. Ensure you are logged into the correct entity for activation.
Virtual Card Requested or Generated on the Wrong Entity
Cancel or Delete:
If the card hasn't been checked, cancel the request in the Requests section.
For generated cards, delete them from the Subscriptions tab for recurring cards or the Requests section for single-use cards.
Conclusion
Ensure you're logged into the correct entity before ordering cards to avoid these issues. For further assistance, contact your Admin or Spendesk support.