When using our DATEV UO native integration, you may occasionally encounter error messages during the export process. These messages are designed to help you quickly identify and resolve issues with your accounting setup and prepared payables. Common reason types for export failures include:
Authentication and connection errors
Accounting settings errors
Failed export errors
How to resolve export errors
For a comprehensive guide on setting up and troubleshooting your accounting integration, please refer to our detailed article on Main error messages and solutions with native integrations.
Most export issues can be resolved by reviewing and updating your accounting settings. Each error message provides specific guidance on what needs to be corrected.
What to do if you are still blocked
If you encounter persistent errors or need additional assistance with our DATEV UO integration, don't hesitate to contact our support team.
How to fix common export issues
You can face export issues with DATEV UO integration blocking you to get successful exports. Here are some of the most common export errors you may encounter when exporting your payables to DATEV UO.
Error message 'One or several expense / VAT / supplier / employee accounts don't respect DATEV's format requirements'
Error message 'One or several expense / VAT / supplier / employee accounts don't respect DATEV's format requirements'
Make sure that they are correctly set up in Settings > Accounting Setup. We display warnings on these columns when this is not the case. Once you have corrected the settings, edit the value on the payable and retry the export.
Error message 'Receipt is too big'
Error message 'Receipt is too big'
The limit for a receipt is 10MB. Send this payable back to Prepare, attach a compressed/smaller version of your receipt, delete the old one with the bin icon once this is done, and retry the export. If you are still blocked, you can mark the payable as 'manually exported' and import it manually into DATEV UO.
Error message 'Receipt is rejected by DATEV'
Error message 'Receipt is rejected by DATEV'
Send this payable back to Prepare, attach a .jpg receipt, delete the old one and try to export again. If you are still blocked, you can 'mark as manually exported' and import it manually in DATEV UO.
Error message 'This payable failed to export because of another faulty payable'
Error message 'This payable failed to export because of another faulty payable'
You can safely retry to export the payable without the faulty payable. If you are still blocked, you can mark the payable as 'manually exported' and import it manually into DATEV UO.
Error message 'Your DATEV settings are not set up correctly'
Error message 'Your DATEV settings are not set up correctly'
Make sure that you set up the right permissions in DATEV UO and try to export again. If you are still blocked, you can mark the payable as 'manually exported' and import it manually into DATEV UO.
Error message 'Different fiscal year on DATEV and Spendesk'
Error message 'Different fiscal year on DATEV and Spendesk'
Make sure that you have set up the right permissions in DATEV UO, that the fiscal year that you're trying to export on Spendesk is created in DATEV UO and try to export again. If you are still blocked, please contact our support or you can mark the payable as 'manually exported' and import it manually into DATEV UO.
Error message 'Invalid BU codes'
Error message 'Invalid BU codes'
Make sure that BU codes are set up correctly on Spendesk under Settings > Accounting Setup.
How to export payables belonging to a locked period
If the invoice date of a purchase belongs to a locked period in DATEV UO, or if you are stuck from exporting a purchase to DATEV UO for unknown reasons, then you may want to use the following workaround for a faster resolution.
Option 1 - Import the payables manually in DATEV UO
Option 1 - Import the payables manually in DATEV UO
Simply click the button 'mark as manually exported' so that this payable is marked as exported in Spendesk. The idea is to take it out from the Prepare and Export tabs. Then, import this payable manually in DATEV UO to make sure your records are complete.
Option 2 - Go to your Documents section in DATEV UO
Option 2 - Go to your Documents section in DATEV UO
Click on the Documents menu item on the panel on the left-hand-side. This will open a new page.
You can verify that all your expenses have been properly pushed to DATEV UO by clicking on the Protokolle button on the right-hand-side navigation.
When the popup window opens, click on the Import subsection, and then on the Importprotokoll anzeigen button.
Select the appropriate period, then click on Anzeigen.
Finally, you should see a table listing all the expenses that have been imported for this period, including their status after the import.
Under the 'Status Import' column, here are the 3 different statuses you could encounter:
A green check mark icon means that everything went well during the ZIP import.
A yellow question mark icon means that something non-blocking happened, but it did not prevent the expenses from being imported.
A red cross icon means that the .ZIP archive could not be processed due to a critical error. Please get back to us if this happens. You can click on the blue information icon on the left to see the details of the error and download it as a PDF that you can forward to us.