If some of your expenses couldn't be exported to DATEV, our Spendesk experts will need information in order to investigate what caused the issue. To do that, please follow these instructions:
Navigate to the Documents application. You can then check that all your expenses have been properly pushed to Unternehmen Online by clicking on the Protokolle button on the right hand-side navigation:
When the popup window opens, click on the Import subsection, and then on the Importprotokoll anzeigen button.
Select the appropriate period, then click on [Anzeigen]:
Finally, you should see a table listing all the expenses that have been imported for this period, including their status after the import:
Under the 'Status Import' column, here are the 3 different statuses that can be shown by DATEV:
- ✅ A green checkmark means that everything went well during the ZIP import
- ❓A yellow question mark means that something non-blocking happened, but it didn't prevent the expenses from being imported
- ❌ A red cross means that the expenses could not be exported to DATEV due to a critical error. Please get back to us if this happens. Click in the blue "i" icon on the left side to see the details of the error and download it as a PDF that you can forward to our customer care team.