Preventive steps to follow if you suspect a fraudulent transaction.
If your Spendesk card has been compromised or you notice fraudulent transactions, it is important to act quickly to protect your funds and ensure the issue is resolved. This article provides a step-by-step guide on handling such situations, from securing your account to disputing unauthorized charges and replacing the compromised card.
1. Identifying and Addressing a Compromised Card
If you suspect your Spendesk card has been compromised:
Immediately empty and block the card. Use the Spendesk platform to cancel the card to prevent further unauthorized activities.
Order a replacement card. Spendesk does not automatically reorder replacements. Your admin must delete the compromised card in your account and manually place a new card order through the Spendesk portal.
2. Reporting Fraudulent Transactions
If you notice a fraudulent transaction:
Notify Spendesk. Report the fraudulent transaction through your Spendesk account. They will guide you on recovering your money or disputing the charge.
Monitor the transaction status. Regularly check your Spendesk account to confirm whether the fraudulent charge is blocked or settled.
3. Completing the Dispute Process
Even if you have already cancelled your compromised Spendesk card and ordered a new one, you are still required to complete a dispute form. This ensures Spendesk can proceed with investigating and resolving unauthorized charges. Failing to complete the form may delay your claim.
Conclusion
By following these steps, you can minimize the impact of compromised Spendesk cards or fraudulent transactions. Always act quickly by securing your funds, reporting unauthorized activities, and completing any required forms to assist Spendesk with resolving the issue. For more information on maintaining account security, explore related topics below.