Spendesk

How can I dispute a transaction, unauthorized charges, or a stolen card on Spendesk?

What should I do if my Spendesk card is compromised or I notice fraudulent transactions?

Payment Questions

Why are my date and place of birth required by Spendesk?

Learn how to set up 3DS verification for online payments

How do I set up 3DS verification for online payments?

3DS common issues

A transaction is pending for a long time / refused by the merchant

Remove/Cancel a 'pending' or 'confirmed' transaction from Spendesk

What's a pending transaction?

What's the pending €1/£1/$1 showing in my Payments tab?

Pending transactions

A quick workaround to get your payment settled!

Your payment failed for insufficient funds

Your payment is displayed twice on Spendesk

You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).

Your payment was cancelled

Learn about common issues in failed payments and how deal with them

Reasons for failed payments

Your card didn't work on a POS (Point of Sale)

My payment failed on a gift card/gift voucher site

Your payment was declined at tolls and parkings

Find out why your contactless transaction did not work

Why Did My Contactless Transaction Not Work?

How can I troubleshoot declined Spendesk virtual card payments?

When payments fail due to spending limit errors (virtual cards)

How do I troubleshoot spending limit errors on single-use virtual cards in Spendesk?

Failed payments

Pro tips to avoid fraudulent payments

What to Do if You Suspect a Fraudulent Transaction

You suspect a fraudulent payment

Fraud awareness

Oops! I used a Spendesk card for a personal purchase

It's possible to get a refund on Spendesk cards, even on single-use cards. Learn how to proceed.

Get a refund on a Spendesk card

You didn't receive a refund on your Spendesk card

Refunds

Learn how to find a payment's merchant information.

Merchant information

A payment appeared on a cancelled card, what should I do?

Identify a transaction

When making a card payment in a foreign currency or when withdrawing cash with your Spendesk card, certain fees will apply.

Understanding card fees

We're updating how foreign exchange (FX) fees are billed for transactions made in foreign currencies.

FX fees on an Adyen account

Payments in foreign currencies and FX fees

Delete a receipt added to a payment

A Controller has marked my receipt as invalid

Learn how to upload receipts on Spendesk.

Attach your receipt to a card payment

Download your payments and/or receipts

After your payment

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