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How can I manage my security code in Spendesk, including resetting and modifying it?

Reset or change your Spendesk security code

Your security code is the 4-digit PIN you use to unlock the Spendesk mobile app. This article explains how to reset it if you've forgotten it, and how to create or change it.

For: All Spendesk users authenticating on the Spendesk mobile app (iOS and Android).

Before you start

  • You need the Spendesk mobile app installed on your phone (iOS or Android).

  • Security code creation and changes can only be done in the mobile app — this is not available on the web platform.

  • To change your code, you must already be logged in to the app. To reset a forgotten code, you do not need to be logged in.

  • No specific plan or role restriction applies — every Spendesk user sets a security code as part of Strong Customer Authentication (SCA).

Reset a forgotten security code

  1. Open the Spendesk mobile app.

  2. Tap "Code forgotten" on the code entry screen.

  3. Confirm you want to continue. You will be logged out and your existing code will be reset automatically.

  4. Log back in to the app with your usual credentials.

  5. Follow the prompts to create a new 4-digit security code.

Create or change your security code

  1. Open the Spendesk mobile app and log in.

  2. Go to My Profile.

  3. Tap Security.

  4. Select "Change security code".

  5. Confirm the pop-up notice that you will be logged out and your current code reset.

  6. Log back in to the app.

  7. Enter and confirm your new 4-digit security code.

Troubleshooting

Symptom: My app is blocked and I cannot enter my security code.
​Cause: You entered an incorrect security code 3 times in a row.
​Resolution: Wait 1 hour before trying again. The block cannot be lifted early, and the Support team cannot unblock it for you. To avoid this in the future, use "Code forgotten" as soon as you are unsure of your code, instead of guessing.

⚠️ Warning: Entering an incorrect security code 3 times in a row blocks your app access for 1 hour. This block cannot be lifted early, even by Support.

Symptom: I cannot find the "Security options" menu described in older instructions.
​Cause: The in-app navigation has been updated.
​Resolution: Go to My Profile > Security > Change security code instead. If this path does not match what you see, update the app to the latest version and try again.

🔒 Note: Creating or changing your security code is only possible in the Spendesk mobile app, not on the web platform.

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