You can now transfer funds from your Spendesk Wallet back to your company's business bank account. This feature gives you greater flexibility to manage your company's liquidity by moving money out of Spendesk when needed.
For: Account Owners, and Controllers or Admins with specific transfer rights granted. Available for EEA and UK wallets only.
Before you start
Requirement | Detail |
Role | Account Owner, or a Controller/Admin with specific transfer rights granted |
Account region | EEA or UK wallet only |
Destination | Your company's registered bank account(s) only, the same account(s) used to top up your Spendesk Wallet (or registered during UK onboarding) |
Mobile app | Required to approve the transfer via Strong Customer Authentication (SCA) |
🔒 Access: This feature is only available for EEA and UK wallets. It isn't available for US accounts.
Transfer funds to your bank account
For EEA customers
Navigate to the Wallet: Go to the Settings > Wallet tab in your Spendesk dashboard.
Initiate Transfer: Click on the "Transfer funds" button.
Select Destination: Choose the business bank account you wish to send funds to. Note: If you have multiple whitelisted accounts, you will be able to choose from the list.
Enter Amount: Input the amount you wish to transfer.
Minimum: 1€
Maximum: Your Available Balance (see below).
Authenticate: You will receive a notification on your mobile phone to approve the transfer via Strong Customer Authentication (SCA).If you have not installed the application, please download it by scanning this QR code with your device:
Confirmation: Once validated, you will receive an email confirmation when the funds have been successfully debited from your wallet.
For UK customers
You need to have a beneficiary account registered for your company on Spendesk. If you have not registered an account, you will need to contact support to do so.
Key Information
Available vs. Current Balance: You may notice your "Available Balance" for transfer is lower than your "Current Balance." This is because we deduct provisioned funds (money reserved for pending card transactions or seizures) to ensure you don't overdraw your account.
Transfer Speed: Transfers are processed as SEPA Classic transfers.
Accounting & Reporting
Tracking: You can view the history of your withdrawals in the Wallet > Funding history tab.
Statements: These transactions will appear on your monthly Account Statement.
Exports: Currently, these wire-out transactions will not appear automatically in your accounting export/banking journal. Please refer to your Account Statement for reconciliation.
Troubleshooting
Symptom: You don't see the "Transfer funds" button.
Cause: This button only appears if you're an Account Owner, or a Controller/Admin with specific transfer rights, and your account is in an eligible region (EEA or UK).
Resolution: Confirm your role and account region with your Account Owner. If eligible and the button is still missing, contact Spendesk Support.
Symptom: You can't send funds to a new bank account.
Cause: For security reasons, transfers are only allowed to bank accounts already registered with Spendesk.
Resolution: EEA customers: make a transfer from the new bank account to your Spendesk Wallet to register it. UK customers: contact Spendesk Support to register the account.
Symptom: Your wallet has funds, but your Available Balance shows €0.
Cause: All funds are currently provisioned for pending card payments or other scheduled transactions.
Resolution: You can only withdraw funds that aren't tied to an ongoing transaction. Wait for pending transactions to clear, or check your wallet breakdown for details.
FAQ
Why can't I see the "Transfer funds" button?
This button is only visible if you are an Account Owner or an Administrator with specific transfer rights and your account meets the eligibility criteria (EEA region).
Can I send money to a new bank account?
No, for security purposes, you can only wire funds to a bank account that has already been registered (for EEA: an account you have used to top up funds previously, for UK customers: an account you have set up when onboarding). To register a new bank account:
EEA customers: please make a transfer from this bank account to your Spendesk wallet.
UK customers: contact support
I have money in my wallet, why is my withdrawable amount = 0€?
This usually happens if all your funds are currently provisioned for pending card payments. You can only withdraw "free" funds that are not tied to an ongoing transaction.