Fix a rejected or delayed wallet transfer
Understand why a bank transfer to your Spendesk wallet was rejected or hasn't arrived, and how to fix it.
For: Account Owners and Controllers.
Table of Contents
Before you start
Check your funding status
Common reasons a transfer is rejected
Common reasons a transfer is delayed
Step-by-step: what to do next
Troubleshooting
Before you start
Only Account Owners and Controllers can view wallet funding details.
This article applies to EU accounts funding by bank transfer (SEPA). US accounts fund by ACH — see the related article below.
On EU accounts, Spendesk currently accepts SEPA Classic and SEPA Instant Payment transfers only. Any other transfer type is automatically declined.
Check your funding status
Go to the Dashboard or click on Wallet in the navigation menu, then click on Funds history.
Review the list of incoming transfers and their status.
A standard transfer takes 1–5 business days to process. Instant Payment is typically processed within seconds, except on weekends.
Common reasons a transfer is rejected
Reason | Details |
Incorrect currency | The transfer wasn't sent in EUR. |
Incorrect beneficiary | The beneficiary name or account details don't match your Spendesk wallet. |
Sender isn't your company | The transfer wasn't sent from a bank account belonging to your company. |
Incorrect bank information | The IBAN, BIC, or other bank details are wrong. |
Originator name mismatch | The name on the sending bank account doesn't match your Spendesk wallet name. |
Unsupported transfer type | Only SEPA Classic and SEPA Instant Payment are accepted. Other transfer types (e.g. SWIFT, treasury transfers) are automatically declined. |
Beneficiary bank BIC not reachable | The receiving bank's BIC isn't part of the SEPA network. |
Blocked or restricted country | The transfer involves a country currently restricted by Spendesk's compliance checks. |
Common reasons a transfer is delayed
The beneficiary information is incorrect.
The amount is high compared to your company's usual spending trends, triggering a manual compliance review.
A public holiday (in France or your country) delays processing.
SEPA Instant Payment was sent on a weekend, so it's queued or declined.
The originator bank account name doesn't yet match your company's records and requires manual approval.
Step-by-step: what to do next
Go to Settings > Bank Account > Funding to check the transfer status.
Compare the beneficiary details you used with your Spendesk wallet's official bank details shown on that page.
Confirm the transfer was sent from a bank account held by your own company.
Confirm the transfer type is SEPA Classic or SEPA Instant Payment.
Contact your bank and ask for the exact rejection reason if the transfer was returned to your account.
Resend the transfer using SEPA Classic if a SEPA Instant Payment was rejected due to a name mismatch.
Contact Spendesk support if the transfer still hasn't arrived after 5 business days.
Troubleshooting
Symptom: SEPA Instant Payment was automatically rejected.
Cause: The name on the originating bank account doesn't match your Spendesk wallet name.
Resolution: Resend the funds using a SEPA Classic transfer instead.
Symptom: Funds were sent back to your bank account with no clear reason.
Cause: The transfer type isn't supported, the beneficiary details are incorrect, or the receiving BIC isn't in the SEPA network.
Resolution: Ask your bank for the exact rejection code (for example AB05 or a similar SEPA return code), then check that your bank details match those on the Funding page.
Symptom: The transfer is taking longer than 5 business days to arrive.
Cause: The amount is unusually high, a holiday is delaying processing, or the transfer is under manual compliance review.
Resolution: Wait for the standard processing window to pass, then contact Spendesk support with your transfer proof if funds still haven't arrived.
💡 Tip: Always copy your Spendesk wallet's bank details directly from the Funding page before sending a transfer, to avoid beneficiary mismatches.
🔒 Access: SEPA Instant Payment isn't available on weekends. Other transfer types are automatically declined on EU accounts.
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