Role needed: only Account Owners and Admins that also have the 'Controller' role can transfer a subscription from one member to another. Spendesk teams can't do it on your behalf.
Users transferring the subscription
Head over to the "Commitments > Subscriptions" tab.
Select the subscription you'd like to edit.
Click on the Edit subscription button.
Select the new subscription owner from the dropdown menu.
Save changes.
The subscription is transferred AND the card is cancelled for security reasons.
Users receiving the new subscription
Head to Cards -> subscriptions
Select the subscription with status Action Required
Click on Generate Card, this creates a new card for the subscription.
Go to your supplier website and update the payment details. If you don't the next payment will fail.
⚠️ Warning:
When you transfer the subscription ownership, the card is cancelled. It's up to the new subscription owner to follow the required steps to generate a new card, and update the details at the supplier.
If you delete a member via Spendesk, you can transfer subscription ownership to a new team member. This will cancel all cards, and transfer the subscriptions. The new subscription owner will need to generate new cards & enter them in the merchant's website.
If you delete a member via HR tool, the subscriptions will be automatically assigned to the account owner, and all cards will be cancelled.