Resolve Common Issues
Activate and Check Your Card Balance
After activating your card in the Card tab, you’ll need to check the available balance to ensure it’s loaded with sufficient funds.
To check your card balance:
Navigate to the Card tab in the Spendesk mobile app or desktop interface.
Ask your company if there are enough funds on the main account to support your card payment.
Pro-Tip: Request a Top-Up
If your card is empty or doesn’t have enough funds, you can request a top-up. Depending on your company’s spending policy:
Your card may be topped up immediately.
Alternatively, your request may require approval from an Admin.
PIN Issues
If you enter the incorrect PIN three times (even on different days), your card chip will be blocked. To resolve this:
Enter the correct PIN at an ATM to potentially unblock the chip.
If the chip remains blocked, we will need to reorder a new card for you. For assistance, contact us via the Need Help? button in the interface or at support@spendesk.com.
Merchant Acceptance Issues
Some merchants may not accept your card. Here’s what to check:
Ensure the merchant accepts debit or foreign cards. It may affect acceptance in some regions.
Verify that the merchant’s POS (point of sale) system is set up correctly. For further details, consult our dedicated article.
FAQ
1. How can I activate my Spendesk card?
Log in to Spendesk and follow the activation steps in the Card tab.
2. What should I do if my top-up request is not approved immediately?
Check with your Admin for approval status or contact support@spendesk.com for assistance.
3. How can I find my PIN?
You can view your PIN securely in the Spendesk app under the Card tab.
4. What if I’ve lost my card?
Report the lost card immediately via desktop or app.