Approve a request on the mobile app
Approvers (Account Owners, dynamic roles like Reporting Manager, and pointed individuals) can review and approve pending requests directly from the Spendesk mobile app, including multiple requests at once.
For: Account Owners, dynamic roles, and overall approvers (all plans).
Before you start
You need to either be Account Owner or any of the dynamic roles of Spendesk to approve requests.
You can only approve requests assigned to you, unless you're an Account Owner (who can approve all requests).
Your Spendesk mobile app must be up to date. Older app versions may not display all approval options correctly.
If you're on leave, you can delegate your approval rights to another user from the My Profile page.
Approve a single request
Open the Spendesk mobile app.
Go to the Home page.
Tap the "To Approve" tab to see all pending requests assigned to you.
Tap the request you want to review.
Review the request details.
Tap Approve or Reject.
If you reject the request, enter a reason when prompted.
Approve multiple requests at once (bulk approval)
You can approve several requests in one action instead of reviewing them one by one.
Go to the Home page.
Open the "To Approve" tab. Pending requests are grouped by requester.
Review the total amount for a requester's grouped requests.
Tap Approve all to approve every request in the group with a single tap.
Alternatively, swipe on an individual or grouped request to approve it directly.
💡 Bulk approval also works on Requests submitted for the same requester on the web app.
Request types you can approve from the app
Request type | Approvable on mobile |
Virtual card requests | Yes |
Physical card top-ups | Yes |
Expense claims (expense reports) | Yes |
Mileage claims | Yes |
Invoice requests | Yes |
Subscription requests | Yes |
Per Diem requests | Yes |
Edit a request before approving
If part of a request (such as an invoice or expense claim) contains incorrect information, you can invite the requester to edit it instead of rejecting it outright. This lets the requester correct and resubmit the request without refilling every field.
Go to the Requests page.
Select the request that needs correction.
Invite the requester to edit the request.
Expected results
Once you approve a request, the requester receives a notification and the request moves to the next step in its workflow (for example, payment or reimbursement). If another approver or the Account Owner has already approved the request, it no longer appears in your "To Approve" tab.
Troubleshooting
Symptom: Only a "Cancel" option appears instead of "Approve" or "Reject".
Cause: The request may have already been approved by another approver in the workflow, or the approval workflow may have routed it to a different approver.
Resolution: Check the request's current approver in the approval workflow. If you believe you should be the approver, contact Spendesk support with the request ID, your device type, and app version.
Symptom: The "Approve" button doesn't appear when only one request is pending.
Cause: This was a known display issue affecting the "To Approve" tab.
Resolution: Update to the latest version of the Spendesk mobile app. This issue has been fixed.
Symptom: Bulk approval doesn't work on iOS.
Cause: This affected iOS 18 and earlier versions.
Resolution: Update to the latest iOS version and app build. As a workaround, approve requests individually by swiping on each one.