Issue | How to solve this on Spendesk/DATEV |
'One expense / VAT / supplier / employee account (or more) is missing' | Send this payable back to Prepare, update the missing accounts and try to export again. If your export is still blocked, you can mark the payable as 'manually exported' and import it manually into DATEV. |
'Temporary issue' | We experienced a temporary issue with exports but you can now retry the export safely. If you are still blocked, you can mark the payable as 'manually exported' and import it manually into DATEV. |
'Not connected' | It failed to export because your connection to DATEV is outdated. Go to Settings - Accounting. Disconnect, reconnect, and retry to export. |
'One or several expense / VAT / supplier / employee accounts don't respect DATEV's format requirements' | Make sure that they are correctly set up in Settings > Accounting. We display red warnings on these columns when this is not the case. |
'Receipt is too big' | The limit for a receipt is 10 MB. Send this payable back to Prepare, attach a compressed/smaller version of your receipt, delete the old one with the "bin icon" once it's done, and retry the export. If you are still blocked, you can mark the payable as 'manually exported' and import it manually into DATEV. |
'Receipt is rejected by DATEV' | Send this payable back to Prepare, attach a .jpg receipt, delete the old one and try to export again. If you are still blocked, you can “mark as manually exported” and import it manually in DATEV. |
'This payable failed to export because of another faulty payable' | You can safely retry to export the payable without the faulty payable. If you are still blocked, you can mark the payable as 'manually exported' and import it manually into DATEV. |
'Your DATEV settings are not set up correctly in Settings - Accounting' | Make sure that you set up the right permissions in DATEV and try to export again. If you are still blocked, you can mark the payable as 'manually exported' and import it manually into DATEV. |
'Different fiscal year on DATEV and Spendesk' | Make sure that you've set up the right permissions in DATEV, that the fiscal year that you're trying to export on Spendesk is created in DATEV and try to export again. If you are still blocked, please contact our support or you can mark the payable as 'manually exported' and import it manually into DATEV. |
'This payable failed to export for unknown reasons' | Retry. If you are still blocked, please contact our support or you can mark the payable as 'manually exported' and import it manually into DATEV. |
Invalid BU codes | Make sure that BU codes are set up correctly on Spendesk on Settings - Accounting. |