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Why has the reimbursement transfer failed?
Updated over 2 weeks ago

If your expense claim or invoice transfer has failed, make sure that:

  • There's enough money in your wallet to process this transfer. You can check on your Dashboard page or in Settings > My Wallet. If not, you can add funds.

  • The supplier or employee have correct bank information filled in Spendesk: Settings > Organisation > Members > the member's profile (for expense claims) or Settings > Accounts payable (for suppliers).

When a wire transfer fails, Finance teams (controllers and AO) can see it from the Schedule step, look at the reason and reschedule the transfer. This feature is available to any customer paying invoices from their Spendesk wallet - EUR and GBP wallets.

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