Is your transaction pending (but canceled), or have you lost a receipt? Don’t worry — we’ve got you covered! If you cannot add a receipt to your payment for any reason, you can report this directly on Spendesk.
Common Reasons for Missing Receipts
The merchant didn’t provide you with a receipt, or you forgot to ask.
The transaction is pending but has been canceled by the merchant and is still visible on Spendesk.
The receipt was sent to someone else’s email, and you cannot retrieve it or contact the person.
You lost the receipt.
Your card was stolen or misused.
How to Mark a Receipt as "Cannot Be Provided"
Navigate to the Payments tab.
Click on the gray button next to "Upload a receipt" on your payment.
Follow the steps to fill in the required information and validate your submission.
Once completed, your finance team will have access to an affidavit (a legal document) that explains why a receipt could not be provided.
If You Find the Receipt Later
If you find the lost receipt or the supplier sends it to you later:
Go to the Payments tab.
Use the "Upload your receipt" button to add the receipt. 😊
FAQ
What should I do if I can’t find the "Upload a receipt" button? Ensure you are in the Payments tab and looking at the correct transaction. If the button is still not visible, contact support@spendesk.com for assistance.
Is there a deadline for submitting a missing receipt affidavit? Check with your finance team, as deadlines may vary depending on your company policy.
What happens if I don’t report a missing receipt? Failure to report a missing receipt might result in delays or issues with expense validation by your finance team.
Can I edit the affidavit after submission? No, affidavits cannot be edited after submission.