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⏸ Block your physical card on the mobile app

A need to block your card temporarily or indefinitely?

Vor über einer Woche aktualisiert

For your account's security, you can block your card from the app at any time.

Block your card temporarily

  1. Tap "My cards"

  2. Select your physical card

  3. Choose "Block my card" (it will block it temporarily).

  4. You can undo this action.

  5. Any amount loaded before blocking your card will be credited back to your card.

You'll receive a confirmation email as below:

Block your card and report it as stolen/lost

  1. Tap "My cards"

  2. Select your physical card

  3. Choose "Block my card" then once the red message appears, tap "Report card: declare as lost or stolen".

  4. Your card will be deleted and you will not be able to reactivate it.

  5. Ask your Account owner or your Administrator to order a new card on your behalf.

Hat dies Ihre Frage beantwortet?