Don't worry! You can pause/block your card, depending on the case, in just one tap.

In the Spendesk app:

  • Head to 'More' > 'My card' page.

  • Tap on Block my card. This will put your card on hold, you can un-pause it at any time.

  • Tap on Report an Issue to declare your card as lost, stolen or damaged.

From the desktop interface:

  • From your Spendesk account, head over to the Card tab.

  • Click on Block this card to put your card on hold (you can un-pause it at any time).

After you've blocked the card, you can report it as lost or stolen if you need:

  • Select the card you've just blocked.

  • In the sidebar on the right-hand side, select Report an Issue.

  • You can then report the card as Lost/Stolen.

Now that you've reported the card as lost, you'll need to ask your Account Owner or the Administrator to order a new card for you!

More information:

Suspending a card can be undone at your convenience. However, if either the Account Owner or Administrator decides to block your card, only them can unblock it.

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