Don't worry! You can pause/block your card, depending on the case, in just one tap.
👁👁 If you have lost your card and phone (so that you cannot block your card) ask to borrow a phone and let us know on +33 1 82 88 05 10 (only for this type of situation), OR ask an admin to block your card.
In the Spendesk app:
Head to 'More' > 'My card' page.
Tap on Block my card. This will put your card on hold, you can un-pause it at any time.
Tap on Report an Issue to declare your card as lost, stolen or damaged.
From the desktop interface:
From your Spendesk account, head over to the Card tab.
Click on Block this card to put your card on hold (you can un-pause it at any time).
After you've blocked the card, you can report it as lost, damaged, unused or stolen if you need:
Select the card you've just blocked.
In the sidebar on the right-hand side, select Report an Issue.
You can then report the card as Lost/Stolen.
Now that you've reported the card as lost, you'll need to ask your Account Owner or the Administrator to order a new card for you! 🙏
Suspending a card can be undone at your convenience.
However, if the Account Owner or Administrator decide to block your card, they are the only ones able to unblock it.