Physical card ordered on the wrong wallet

If you've ordered a physical card on the wrong wallet, it is not possible to change the wallet nor the member it's linked to unfortunately.

If you're a requester:

  • Ask an Admin to delete the card ordered on the wrong wallet. They can find the ordered card on their Cards tab and mark it as Blocked > Unused.

  • Ask an Admin on the right wallet to order a card for you.

    The cancel / reorder process is free.

If you try to activate a physical card of another entity (thanks to its last 4 digits) the interface will tell you that the digits are not correct, you'll have to log in the right entity.

Subscription card created on the wrong wallet

If you've requested/generated a recurring card on the wrong wallet,

  • tick the corresponding box in the Requests if you haven't checked your card numbers yet and cancel the request.

  • select your recurring card in the Subscriptions tab if you've already generated the card and click on delete.

Single-use card request created on the wrong wallet

If you've requested a single-use card on the wrong wallet,

  • tick the corresponding box in Requests if you haven't checked your card numbers yet and cancel the request.

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