Pay Online with a Virtual Card
To pay online using a virtual card, follow these steps:
Go to Expenditures > Requests.
Click on your request.
Select the "Get card" button.
Your virtual card will be displayed.
You can now copy the card details and use them to pay online.
Once your payment is successfully processed, the request will disappear from the "Requests" tab and will be moved to All expenses.
Any Pending Transactions or Payment Issues?
If you encounter any payment issues or pending transactions, please refer to our dedicated collection for assistance.
Choose the Correct Billing Address
Some merchants may ask for your billing address or VAT number during the payment process. You can find this information just below your virtual card. It’s important to enter the correct billing address during payment. Failure to do so may result in payment failure or the merchant banning your card to prevent fraud.
Need to Update Your Company Billing Information?
Account owners and Administrators can update the company’s billing information by going to Settings > My Spendesk plan > Billing Information.
Error Message When Trying to Generate a Card
If you don’t have enough funds in your Spendesk wallet to cover the request, the system will show an error message. In this case, we recommend reaching out to your manager for assistance.
To add funds to your wallet, please follow the relevant steps in the platform.
Add funds to your Wallet.
If your name contains special characters (such as #, numbers, or apostrophes), you may encounter issues generating a virtual card.
For any other issues when generating a card, please contact our support team via the chat box in your Spendesk account.
View Your Virtual Card Numbers
If you have requested a virtual card but haven’t used it yet, go to the Requests tab, click on your request, and then select "Get card" to view the details.
If you’ve already made a payment and need to check your card’s details, go to All expenses > All Payments, select your payment, and then click "Get card info".
For recurring payments, you can also access your card numbers by navigating to Cards > Subscriptions > Your subscription > Reveal.
FAQ
What should I do if my payment fails?
If your payment fails, first check that your billing address is correct. If everything looks correct and the payment still fails, please reach out to our support team via the chat box in your Spendesk account.
How can I update my billing information?
Only account owners and Administrators can update the company’s billing details. To make updates, go to Settings > My Spendesk plan > Billing Information.
What if I encounter an error while generating a card?
If you receive an error when trying to generate a virtual card, verify that your Spendesk wallet has sufficient funds. If the issue persists, contact your manager or reach out to our support team for further assistance.