First of all, you need to request a virtual card. Once your request is approved, you can generate the card and pay online:

As soon as your payment is successfully processed, the request disappears from the "Requests" tab and appears in All expenses.

👉 Any pending transactions or payment issues? Have a look at our dedicated collection.

Some merchants might ask for your billing address or VAT number during the payment process. You can find the information just below your virtual card in Company Billing information.
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If you don't enter the right address, the payment may fail and the merchant can ban your card to avoid fraud.

👉 Your company's billing information has changed?

Account owners and Administrators can update it in Settings > Billing > Company information.

If there is not enough money on your Spendesk wallet to cover your request, we can't generate a virtual card. In this case, we display an error message. Best is to get in touch with your manager.

👉 Add funds to your Wallet.

If your name includes a special sign (like # or numbers or '), you might not be able to generate a card.

If you have any other issue while generating your virtual card, contact our support team via our chat box in your Spendesk account.

You have requested a card but still haven't used it? No problem, head to the "Requests" tab, click on your request and on the button "Get card".
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If you've made a payment and need to check your card's numbers, go to "All expenses > All Payments", click on your payment and then on "Get card info".

For recurring payments cards, you can also access your card's numbers from Cards > Subscriptions > Edit your subscription > Action > Get card info, or on the Payments tab.