Edit and update your billing details
Update your company information and billing details so that your Spendesk invoices and company records stay accurate.
For: Account Owners and Controllers, on all Spendesk plans.
Table of Contents
Before you start
Understand the difference between company and billing information
Update your company information
Update your billing information
Expected results
Troubleshooting
FAQs
Related articles
Before you start
Requirement | Details |
Role | Account Owner or Controller |
Plan | Available on all Spendesk plans |
Integration | None required |
Setup | None — billing details are created automatically when your account is set up |
👥 Roles: Only Account Owners and Controllers can edit company billing details.
Understand the difference between company and billing information
Company information
Company information includes the legal details of your organisation, such as:
Company name
Registered company address
Country
These details must match the official company documents provided during account opening.
Company information cannot be edited directly in Spendesk. To request a change, contact the Spendesk Support team and provide an up-to-date company registration document or another official supporting document.
Billing information
Billing information is used for the invoices issued by Spendesk. It can include:
Billing company name
Billing address
Billing email
VAT number
If your billing information is the same as your company information, leave My company information and my billing information are the same selected.
If your billing details are different, clear this checkbox and enter the separate billing information.
Update your company information
Company information cannot be updated directly from the My Spendesk plan page.
To request an update:
Contact the Spendesk Support team.
Explain which company information needs to be changed.
Provide an up-to-date company registration extract or another official supporting document.
Wait for Support to review and update the information.
Note: The company name and address shown in this section must match the official documents associated with your Spendesk account.
Update your billing information
Go to Settings → My Spendesk plan → Company information.
Scroll down to the Billing information section.
If your billing details are the same as your company information, keep My company information and my billing information are the same selected.
If your billing details are different, clear the checkbox.
Enter or update the relevant billing details, such as:
Billing company name
Billing address
Billing email
VAT number
Click Save information.
Expected results
Updated billing information is used for future Spendesk invoices.
⚠️ Warning: Changing your billing information does not update invoices that have already been issued. If a previously issued invoice contains incorrect information, contact Spendesk Support and provide the invoice number and the corrected details.
Changes to Company information are subject to Support review and may require updated official documents.
Troubleshooting
Symptom: My invoice shows an incorrect billing address.
Cause: The billing address shown on an invoice can come either from the separate Billing information or from the company address in Company information, depending on whether My company information and my billing information are the same is selected.
Resolution:
If your billing information is managed separately, go to Settings → My Spendesk plan → Company information and update the address in the Billing information section.
If My company information and my billing information are the same is selected and your company address has changed, contact Spendesk Support. Provide an up-to-date company registration document or another official supporting document so that the company information can be updated. This change will apply to future invoices.
If an invoice that has already been issued needs to be corrected, contact Spendesk Support to request a corrected or reissued invoice. Include the invoice number and explain why the correction is needed.
Symptom: VAT is charged on my invoice even though my company should be exempt, for example under the intra-community reverse charge.
Cause: No valid VAT number is registered in the Billing information section, or the VAT number has an invalid format.
Resolution:
Go to Settings → My Spendesk plan → Company information.
In the Billing information section, check the VAT number.
Enter or update your valid intra-community VAT number using the format required for your country.
Click Save information.
Contact Spendesk Support if the field rejects a correctly formatted VAT number or if VAT is still charged on a future invoice.
💡 Tip: Entering a valid intra-community VAT number ensures reverse charge VAT treatment is applied to your next invoice.
FAQs
How do I change my company information?
Contact Spendesk Support and provide an up-to-date company registration extract or another official supporting document.
How do I change my billing information?
Go to Settings → My Spendesk plan → Company information, then update the Billing information section.
Can I use a different billing address from my company address?
Yes. Clear My company information and my billing information are the same, then enter the separate billing address.
Can I change my VAT number?
Yes. Update the VAT number in the Billing information section.
Will changing my billing information update past invoices?
No. Changes apply only to future invoices. Contact Support if a past invoice needs to be corrected.
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