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Get a refund on a Spendesk card

It's possible to get a refund on Spendesk cards, even on single-use cards. Learn how to proceed.

Get a refund on a Spendesk card

Suppliers can refund any Spendesk card used for the original payment, even a single-use, expired, blocked, or cancelled card. Learn how refunds appear in your account and what to do if one doesn't go through.

How refunds work

Suppliers can issue a refund to any card used for the original payment, even if that card is:

  • A single-use card

  • An expired card

  • A blocked card

  • A cancelled card

  • A temporarily paused card

⚠️ Refunds generally go through even on blocked, cancelled, or expired cards. However, if your whole Spendesk account is restricted for security or compliance reasons, a refund may be delayed or declined. If this happens, contact Spendesk Support with your transaction details.

Where to see your refund

  1. Navigate to the Payments tab in your Spendesk account.

  2. Locate the original purchase in your payment history.

  3. Look for a "+" symbol next to the amount of that purchase — this indicates a refund.

Once the merchant processes the refund, funds are transferred back to your company account. This can take a few days to a few weeks, depending on the merchant.

Receipts and refunds

You don't need to attach a receipt when a refund is issued. Spendesk automatically marks it with the note "the receipt cannot be provided."

💡 If you'd like to add a receipt anyway, you can upload it yourself from the "All Payments" tab. Account Owners and Controllers can also upload receipts on behalf of other cardholders via Bookkeep > Prepare.

FAQ

  1. Can I get a refund on a single-use card if it has expired?
    Yes, refunds can still be processed on expired single-use cards in most cases.

  2. Do I need to attach an invoice when requesting a refund?
    No, attaching an invoice isn't required. If you'd like to add a receipt, you can upload it manually via the "All Payments" tab.

  3. How long does it take to receive the refund?
    Once the merchant processes the refund, funds should appear in your company account within a few days to a few weeks, depending on the merchant.

  4. Can I request a refund for payments made with non-Spendesk cards?
    No, refunds can only be processed for payments originally made with Spendesk cards.

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