Activate your new Spendesk physical card so you can start using it for in-person and contactless payments.
For: All cardholders who have received a Spendesk physical card.
Before you start
Make sure you've received your physical card by post.
Install the latest version of the Spendesk mobile app if you plan to activate the card from your phone.
Activate your card
Navigate to the Cards tab.
Select your new physical card.
Click Activate card.
Follow the on-screen instructions to confirm activation.
Set your PIN
Your card comes with a default PIN. To activate contactless payments, you must enter this PIN once at a payment terminal.
Tip: You can view your PIN at any time from the Spendesk mobile app under My Card.
Expected result
Once activated and after entering your PIN once at a terminal, your card is ready for contactless, chip, and online payments.
Troubleshooting
Symptom: Your card doesn't work after activation.
Cause: Contactless payments require a first chip-and-PIN transaction to activate.
Resolution: Complete one payment by inserting the card and entering your PIN, then contactless payments will work.