You don't have a card yet
As a Requester
To receive a physical card, you will need to request it from your Account Administrators (the Account Owner or an Administrator).
For security reasons, ensure that your request is made via the email address linked to your Spendesk account, or use the Spendesk platform by logging in with your registered credentials. This ensures only authorized users can initiate card requests.
As an Administrator
To order a physical card on behalf of a Requester:
Before proceeding, ensure that the request is initiated via a verified email address linked to your Spendesk account or through the Spendesk platform by logging in with administrator credentials.
Go to the Cards tab.
Select "Order a new card."
Fill in the cardholder information, control settings, and delivery address.
Confirm the order.
Alternatively, log in to your Spendesk account and navigate to the card management section to follow the platform's interface for reissuing cards or ordering entirely new ones.
The Spendesk card will be delivered to you within a few weeks. It's also possible to order a card for an account that has been invited but not confirmed yet.
This process is also applicable when reissuing existing cards due to personnel changes or new employee onboarding.
Once the card is received, the cardholder must activate it via the Cards tab.
Spendesk App
Make sure to download the Spendesk mobile app! It's free and offers several useful features:
Access your PIN code when needed.
Check your card balance.
Top-up your card.
Block your card if necessary.
Attach receipts and fill out payment details while on the go!
If You Already Have a Card
If your current card is lost, damaged, hacked, blocked due to entering the wrong PIN code three times, or has been stolen, follow these steps to reorder it:
This guidance also applies when reissuing cards for personnel changes, such as when a card needs to be reassigned to a new employee.
Go to the Cards tab.
Mark your card as lost, unused, or damaged.
Contact your Administrator or Account Owner.
Ask them to reorder a new card (free of charge).
Provide the delivery address if you want it sent to your home.
Once you receive the new card:
Learn your PIN code (or change it if you have a US card).
Activate contactless payments by making a payment with your PIN code.
Replace your payment method on websites where you commonly make purchases, if online payments are enabled in your card settings. Note: We recommend using recurring cards for online payments, as it is safer than using physical cards.
FAQ
Can I order a card for an account that has been invited but not confirmed yet?
Yes, it is possible to order a card for an account that has been invited but not yet confirmed.What should I do if I need to reorder my card?
You can reorder your card by going to the Cards tab, marking your current card as lost or damaged, and contacting your Administrator or Account Owner to place the order.How can I activate my card?
Once you receive your card, you can activate it via the Cards tab.Can I use my Spendesk card for online purchases?
Yes, you can use your Spendesk card for online purchases if your card settings allow it. However, for security, it’s better to use recurring cards for online transactions.