Entering the wrong PIN 3 times permanently blocks your Spendesk card chip. This article explains why it happens and how to get a replacement.
For: Employees (cardholders), Administrators, and Account Owners.
⚠️ Warning: Once a card chip is blocked after 3 incorrect PIN attempts, it cannot be unblocked. This happens even if the attempts occurred on different days, and the action cannot be undone.
Steps for employees
Contact your Administrator or Account Owner and inform them your card is blocked.
Ask them to cancel the blocked card and order a replacement for you.
Provide your delivery address if you want the new card sent to your home.
Wait for the new card to arrive by post.
Activate the new card from the Cards tab once it arrives.
Enter your PIN during your first transaction with the new card to activate contactless payments.
💡 Tip: You can retrieve your PIN anytime in the Spendesk mobile app to avoid future PIN entry errors.
Steps for administrators
Navigate to Cards > Physical cards.
Click on the employee's blocked card.
Click Block this card if the card doesn't already show as blocked.
Click Report it as... and select the reason that matches the issue.
Confirm the cancellation. This action cannot be undone.
Click Order a new card.
Enter the cardholder's name.
Enter the delivery address. Note: the address cannot be changed once the order is confirmed.
Confirm the order.
👥 Roles: Only Account Owners and Administrators can order a replacement.
Expected results
The employee receives the replacement card by post within a few days. Once activated, the card works as normal, and the employee must enter the PIN once to activate contactless payments.
FAQ
Can my card be unblocked instead of replaced?
No. Once blocked due to 3 incorrect PIN attempts, the card chip cannot be unblocked. You need a replacement card.
Does the replacement card cost anything?
No, replacement physical cards are free of charge.
Will my new card have the same PIN?
No, you'll receive a new PIN with your replacement card.