Skip to main content

Card blocked after 3 attempts with a wrong PIN code

What to do when you blocked your card by entering the wrong pin 3 times

Updated over 2 weeks ago

If you've mistakenly entered the wrong PIN for your Spendesk card 3 times, your card will be blocked. Here's a guide on what to do next.

Employees - Steps to Follow

  1. Contact your administrator

    • Inform your Administrator or Account Owner.

    • They will assist you in ordering a new card. Unfortunately, once blocked due to a PIN error, the card cannot be unblocked and must be replaced.

  2. Receive and activate your new card

    • Once the new card arrives, you will need to activate it.

    • For your first transaction with the new card, you'll need to enter your PIN to activate contactless payments.

Administrator - Here is how you can help

  1. Go to Cards tab.

  2. Click on the card and block it.

  3. Click on "Report & Delete", select a reason, and proceed with the action.

  4. You can now reorder a new card.

  5. Ensure the shipping address is correct.

Remember: The card chip will be permanently blocked after three incorrect PIN attempts, even if these attempts occur on different days.

Did this answer your question?