If you've mistakenly entered the wrong PIN for your Spendesk card 3 times, your card will be blocked. Here's a guide on what to do next.
Employees - Steps to Follow
Contact your administrator
Inform your Administrator or Account Owner.
They will assist you in ordering a new card. Unfortunately, once blocked due to a PIN error, the card cannot be unblocked and must be replaced.
Receive and activate your new card
Once the new card arrives, you will need to activate it.
For your first transaction with the new card, you'll need to enter your PIN to activate contactless payments.
Administrator - Here is how you can help
Go to Cards tab.
Click on the card and block it.
Click on "Report & Delete", select a reason, and proceed with the action.
You can now reorder a new card.
Ensure the shipping address is correct.
Remember: The card chip will be permanently blocked after three incorrect PIN attempts, even if these attempts occur on different days.