All Collections
💶 Questions regarding payments
Failed payments
♾ Your payment failed for insufficient funds
♾ Your payment failed for insufficient funds

A quick workaround to get your payment settled!

Updated over a week ago

Single-use cards

If your single-use virtual card does not have sufficient amount of funds for the payment to go through, you need to:

  • Go to "Requests" tab,

  • Delete the previous request,

  • Click to create a New Request, this time requesting a higher amount making sure there will be enough funds to cover the payment.

If the payment is in another currency, add 6% to the budget to make sure there is no issue (normal currency fees should be 2.99%).

Recurring cards

If your recurring virtual card runs out of funds for an upcoming purchase:

  • Go to "Subscriptions" tab,

  • Click on the subscription in question,

  • On the right side panel scroll till you see "Action" button,

  • Click on "Edit monthly budget",

Make sure that monthly budget is superior to the purchase to come.

If the payment is in another currency, add 6% to the budget to make sure there is no issue (default currency fees should be 2.99%).

Physical cards

If your physical card runs out of funds, request a top-up from the Avatar tab > Physical Card (Admins or Account Owners), Card (other roles) or 'Add money' (on mobile).

Did this answer your question?