If, for any reason you cannot add a receipt to your payment, you will need to report it on Spendesk. 🔖
Reasons why you can't provide a receipt vary, but they can be:
the merchant didn't give you a receipt or you forgot to ask
you have a pending transaction that's been cancelled by the merchant but that's still showing on Spendesk
it was sent to someone else's email address and you cannot retrieve the receipt or reach this person
you have lost the receipt
your card was stolen/used
amongst many other!
Mark a receipt as 'Cannot Be Provided'
➡️ To do so, click on the grey button next to "Upload a receipt" on your payment (Payments tab).
Continue with the steps and fill in the required information, validate.
Congrats! Your finance team now has an affidavit (legal document) available proving that there was an issue to get a receipt!
Receipt found afterwards 🎉
Sometimes it happens that you find your lost receipt or that the supplier sends it late.
In this case, go to Payments and add your receipt thanks to the "Upload your receipt" button 😊 !