The "insurance/assistance" option is available for French / Luxembourg / Belgian accounts. 👀
Accident, illness, theft, breakage... In the workplace, the unexpected can happen!
What should you do if you need assistance?
Here's how to go about obtaining assistance:
Notify our partner AIG as soon as possible, and imperatively before any expenditure is incurred, by calling or having someone call the following number: +33 (0) 170732651.
In order to identify you, you will be asked for:
the name of the cardholder
and the names of the covered persons concerned
the name of your company
the first 6 numbers of the insured card.
👉🏻 If you have used a virtual card to pay for your purchase, you can find the card details directly on the payment, in the mobile app or on the Spendesk website.
What should I do if I need insurance?
In the event of a claim, please contact our partner AIG within 20 days of its occurrence on +33 (0) 170732650, from 9am to 6pm Monday-Friday.
This number is free of charge.
In order to identify you, you will be asked for:
the name of the cardholder by whom the purchase was made
the name of your company
the first 6 numbers on the card.
The claim will then be settled within 10 days, provided the file is complete.
👉🏻 If you used a virtual card to pay for your purchase, you can find the card details directly on the payment, in the mobile app or on the Spendesk website.
To access details of assistance/insurance services and our FAQ, please click here.
