Check your card settings as a requester
Your Admin sets spending limits on your Spendesk card. Check your card's authorizations, usage period, and category limits anytime.
For: Requesters (and Admins who also hold a physical or virtual card) on all Spendesk plans.
Before you start
You need an active physical or virtual Spendesk card to view its settings.
Only Account Owners and Admins can change your card's setup or budget.
You can view these settings from the web app or the Spendesk mobile app.
Step-by-step instructions
Click the Card tab in the left-hand menu (Admins who also hold a card: click your Avatar > Physical card).
Click Your card setup.
Check your authorizations for cash withdrawal and online payment.
Check your period of use (the days and hours when your card can be used).
Check your spending category limitations (the merchant categories your card can pay in).
💡 Tip: You can also view your card settings from the Spendesk mobile app.
Expected results
You can see all current restrictions on your card: cash withdrawal and online payment authorizations, allowed period of use, and spending category limits. This helps you understand why a payment may be declined.
Troubleshooting
Symptom: A card payment is declined even though you have enough budget.
Cause: The transaction falls outside your card's period of use, spending category limits, or authorization settings.
Resolution:
Go to Card > Your card setup to review your authorizations, period of use, and category limits.
Compare the transaction details (time, category, or payment type) against these settings.
Contact your Account Owner or Admin if you need a change to your card's setup or budget.
👥 Roles: Only Account Owners and Admins can modify your card's setup or budget. As a requester, you can only view these settings.
When to contact support
Contact your Account Owner or Admin first for any change request. Contact Spendesk support if your card settings appear correct but payments still fail unexpectedly.
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