At Spendesk, we have a dedicated team to assist you with a variety of needs. Each team has a specific role, so let’s break down who you should contact depending on the situation.
The Support Team
Contact the Support Team if you have questions related to payments (e.g., pending, failed, completed), features, actions required on your account or the mobile app, or any bugs you encounter.
You can reach them via chat or email at support@spendesk.com.
Your Billing Team
For billing-related inquiries, assistance with setting up a new entity, advice on usage, or accessing training materials, the Billing Team is here to help.
Contact them via customer@spendesk.com.
2 Webinars are also available:
getting to grips with the platform (to review payment methods and get used to Spendesk) ;
Accounting (to set up your accounting on Spendesk and save time on accounting entry)