➡️ This applies to all users on Spendesk who own a personal Spendesk physical card.
Our physical card owner's "good practice" guide
Never share your card details with a colleague / friend / family member / partner
Do not share a card within the team. Spendesk doesn't charge you for a card nor for shipping so every Spendesk member can have their own card.
Use as many single-use cards as you need to keep your card only for physical payments.
Retrieve cash (if you have this option activated) only in ATMs from known banks.
Check your last payments every few days if you haven't enabled notifications.
Online "secure" behavior
Prefer to use websites with 3D-secure activated, or a single-use card if you're not sure about a website. In case of a doubt, contact our support team via chat to check if a website is legit.
Avoid saving your card details on a website.
Do not pay on a phone call. In most cases it won't work anyways 🙏
If you suspect a fraudulent transaction, please block your card (at least temporarily) and log in here and visit "Need help - Chat with us", we will respond to your request within 10 minutes. 😊