This guide applies to all users on Spendesk who own a personal Spendesk physical card.
Good Practices for Physical Card Owners
Never share your card details with a colleague, friend, family member, or partner.
Do not share your card within the team. Spendesk provides cards at no cost to you, including shipping, so every Spendesk member can have their own card.
Use single-use cards whenever possible to keep your physical card exclusive for in-person payments.
Withdraw cash (if this feature is activated) only from ATMs at reputable banks.
Regularly check your recent transactions—if you haven't enabled notifications, it's recommended to review your payments every few days.
Online Security Tips
Prefer websites with 3D Secure enabled or use a single-use card if you're unsure about the legitimacy of a site. If you're uncertain, reach out to our support team via chat for verification.
Avoid saving your card details on websites whenever possible.
Do not make payments over the phone. In most cases, phone payments won't be processed successfully.
If you suspect a fraudulent transaction, block your card (at least temporarily) and contact us (support@spendesk.com).
FAQ
What should I do if I lose my physical card? Immediately block your card in your Spendesk account and contact our support team via chat for assistance.
How do I block my card? To block your card, log in to your Spendesk account and your Card tab.
What if I don't recognize a transaction? If you notice any unfamiliar transactions, block your card immediately and reach out to our support team via chat to investigate further.