Spendesk asks for your date and place of birth to verify your identity before you can use payment services. This is a legal requirement to fight money laundering and fraud.
For: Requesters using physical or virtual cards, and Account Owners or Controllers who process wire transfers.
Why does Spendesk need this personal data?
As a payment services provider, Spendesk must identify the people using its payment services. This obligation comes from articles L561-5, R561-5, and R561-5-4 of the French Monetary and Financial Code. Spendesk uses this information to fight money laundering and fraud.
Who does this apply to?
User type | Action that triggers the requirement |
Requesters | Ordering or using a physical or virtual card (single-use or recurring) |
Account Owners and Controllers | Performing a wire transfer to reimburse an expense claim (expense report) or pay a supplier invoice |
Before you start
You need an active Spendesk account.
You don't need any specific role or plan — this requirement applies to any user performing the actions listed above.
Do not send your date and place of birth by email, even if you received an email request from Spendesk.
How to add your date and place of birth
Log in to the Spendesk app.
Click your avatar in the bottom-left corner of the navigation menu.
Select My Profile.
Enter your date of birth in the Date of birth field.
Enter your place of birth in the Place of birth field.
Click Save.
Who this data is shared with
Spendesk shares this personal data with service providers that help Spendesk fight money laundering and fraud, as part of its legal compliance obligations.
What happens if I don't provide this data?
You won't be able to use Spendesk payment services (cards or wire transfers) until you provide your date and place of birth.
Troubleshooting
Symptom: You can't find your place of birth when searching in the field.
Cause: The search matches how the location is recorded in the database, which may include the surrounding administrative region.
Resolution:
Try adding the department, region, or state name after the city (for example, "Saint-Lô Manche" instead of "Saint-Lô").
If your place of birth still doesn't appear, contact Spendesk support for assistance.
Symptom: You're blocked from ordering a card or sending a wire transfer.
Cause: Your date of birth or place of birth is missing from your profile.
Resolution:
Go to My Profile and complete both fields.
Click Save.
Retry the card order or wire transfer.
💡 Tip: If your saved date of birth displays one day earlier than expected, this is usually a browser time zone display issue. The date stored in Spendesk's system is correct.