Understanding and Resolving Frequent Login Verification in Spendesk
Spendesk implements mandatory Strong Customer Authentication (SCA) measures as required by European banking regulations (PSD2). These measures are designed to ensure the security of your account and transactions. Below, we explain why frequent login verification occurs and how you can reduce login-related inconveniences.
Why Am I Asked to Verify My Login Frequently?
Frequent two-step verification or email authentication occurs due to the mandatory SCA requirements. Spendesk requires users to authenticate under the following circumstances:
After you close the app or when there is more than 60 seconds of inactivity, you must complete authentication again.
Your browser may not remember login sessions and could prompt frequent authentication requests.
These measures cannot be disabled or overridden as they are required for your account's security.
Biometric Authentication Option to Reduce Two-Step Verification Time
If your device supports biometrics, you can use fingerprint or facial recognition for quicker authentication. Enable this option in the app settings under the security section.
Addressing Frequent Email Authentication Prompts
If Spendesk frequently asks you to authenticate via email, follow these steps:
Enable Cookies in Your Browser: Ensure cookies are enabled for Spendesk, as these allow your browser to remember your login sessions.
Adjust Browser Settings: Verify that your browser is not configured to clear cookies upon closing.
Clear Cookies Temporarily: Clear your browser cookies once to reset any temporary issues, then log in again.
Avoid Incognito Mode: Browsers in incognito or private mode do not save login details, which can lead to repeated prompts.
Try Another Browser: If issues persist, switch to a different browser to see if this resolves the problem.
Why Are These Measures Necessary?
The European PSD2 regulations mandate Strong Customer Authentication (SCA) to enhance account security. These requirements ensure that only authorized individuals can access accounts, thereby protecting against fraudulent activities. While these measures may require additional steps, they are essential for safeguarding financial transactions. By following the steps outlined above, you can streamline the authentication process while continuing to benefit from Spendesk’s compliant and secure platform.