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Your transfer was rejected/hasn't arrived yet

Understand why your funds were sent back / your account hasn't been funded (for Account owners or Controllers).

Updated this week

Check this article to know how to load your Spendesk wallet.

Where to check your account's funding information

Click here.

It takes 1-5 business days for a transfer to be processed (excl. Instant SEPA).

Please note: on EU accounts we currently support SEPA Classic and SEPA Instant Payment transfers only. SEPA Instant Payments are unavailable on weekends. Other types of transfers will be automatically declined.

Common reasons for transfer rejection

  • The currency is incorrect

  • the beneficiary is incorrect

  • the sender is not your company

  • the bank information is incorrect

Common reasons for transfer delay

  • the beneficiary is incorrect

  • the amount is too high based on your company's spending trends

  • there is a holiday involved (in France or your country).

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