Only Account Owner and Team Managers (Standard plan only) can transfer a subscription from one member to another.
If you are the subscription owner, ask them to make the change for you. Spendesk team can't do it on your behalf.
To transfer a subscription to a different member:
- Head over to the "Subscriptions" tab.
- Select the subscription you'd like to edit.
- Click on the Edit button (the 🖍 icon) next to the subscription owner name.
- Select the new subscription owner from the dropdown menu.
⚠️ Warning: when you change the subscription owner name, it doesn't update the cardholder name. We keep the former owner's name.
👉 If you delete a member, you can choose the new subscription(s) owner(s). If you don't, all the subscriptions are automatically transferred to the Account owner.