You have to pay for a higher subscription? You are spending less money than expected on your subscription? Check how to change your recurring payments card's monthly budget.
To change the budget (or, on debit cards, the limit of spend) of a Recurring Payments card:
Head over to your "Subscriptions" tab
Click on the specific subscription you'd like to edit.
From there, you can manually increase or decrease your budget / limit of spend.
Budget increase / limit increase can be subject to approval, dependin on your monthly spending policy, whereas any decrease in the budget will be automatically approved.
After the approval, only the increased amount is added to the card. At the beginning of the following month, we reload the card (or update its limit) up to the new budget.
Your payment failed due to a lack of funds?
If the charge exceeds the card's budget/spending limit, you are automatically notified by email. You are then able to edit your monthly budget. Usually, the merchant tries to charge the card in the couple of days after the first failed attempt. You usually don't need to process the payment again.
Status of the budget
👉If the gauge is green, it means that your card is sufficiently loaded according to your defined budget.
👉If the gauge is red and no payment has been made that month, it means that your card wasn't automatically reloaded at the beginning of the month. Ask a Controller to check if you have enough funds on your Wallet for your cards to be able to be charged.
👉If you need an urgent card reload and you have spent your monthly budget, but you don't want to update the card budget for this month, check with an Admin that you can spend again and contact us to reload your subscription.