If you’ve reached your monthly budget limit or need to make a purchase that exceeds your predefined budget, you can request a top-up for your card. Approval policies apply to both virtual cards and physical cards.
For Requesters: How to Top Up Your Card
Navigate to the Cards tab on the desktop version of Spendesk (or use the "Add money" option on the mobile app).
Click on Top up.
Enter the required amount.
Provide a short explanation of why you need the top-up.
Click Top up card.
Depending on your approval policy, you’ll either receive an automatic confirmation or your approver(s) will need to validate your request. If you belong to multiple teams, the top-up request will be sent to all your approvers, as top-ups are not assigned to a specific team.
Note: If no monthly budget has been set by an account Administrator for your physical card, you can only use the card by requesting top-ups.
For Admins: How to Top Up a Card
Go to the Cards tab.
Select the card you want to load.
Review the options on the right-hand side.
Click on Top up.
Enter the amount.
Click Load.
For debit cards, if you need to reduce the card’s limit, simply click decrease the limit.
FAQ
1. Who approves my top-up request?
Top-up requests are sent to all approvers linked to your account. Approval will depend on your team’s approval policy.
2. Can I use my physical card without a monthly budget?
Yes, but you’ll need to request a top-up each time you wish to use your card.
3. What if my approver doesn’t respond to the request?
If your approver doesn’t respond, you can follow up directly with them. Contact support@spendesk.com if further assistance is required.
4. Can admins decrease card limits after loading funds?
Yes, admins can adjust card limits by using the decrease the limit option in the Cards tab.