⚠️ This article is only intended for customers who were informed by Spendesk they have discrepancies within their purchase journal.


This article will explain how to correct discrepancies between your account requests and payables within your purchase journal - if you have been warned by Spendesk of their existence.


There are two different workarounds for your bookkeeping process, depending on the type of your mismatch.


Case 1: Positive amount of discrepancy

If the sum of payables in your purchase journal is smaller than the sum of all validated requests, you have missing payables in your accounting software.

  1. Search for the amount of the discrepancy on the ‘All payments’ tab (e.g. your indicated positive payable amount mismatch is 100€)

  2. Perform the same search on the ‘All payables’ tab (or directly in your accounting software)

  3. If you have more results for the individual amount on the ‘All payments’ tab compared to the ‘All payables’ tab (or in your accounting software), the missing entry on the ‘All payables’ tab (or in your accounting software) represents your mismatch.

  4. If you are able to identify the corresponding entry, use the information under the ‘All payments’ page for this entry to record your payable in your accounting

  5. If you are not able to spot the missing payable, reach out to us via chat so that we can check your case individually!

Case 2: Negative amount of discrepancy

If the sum of payables in your purchase journal is bigger than the sum of all validated requests, you have too many payables in your accounting software.

  1. Search for the amount of the discrepancy on the ‘All payables’ tab (e.g. your indicated negative payable amount mismatch is -50€) or directly in your accounting software

  2. Perform the same search on the ‘All payments’ tab (⚠️ We use different delimiters on both pages, “,” on ‘All payments’ and “.” on ‘All payables)

  3. If you have more results for the individual amount on the ‘All payables’ (or in your accounting software) tab than on the ‘All payments’ tab, the missing entry on the ‘All payments’ tab represents your mismatch.

  4. If you have identified the corresponding entry, use the information under the ‘All payables’ tab for this entry to correct this falsely recorded payable in your accounting.

  5. If you are not able to spot the missing payable, reach out to us via chat so that we can check your case individually!

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