Spendesk

⚠️ This article is only intended for customers who were informed by Spendesk they have discrepancies within the journals.

⚠️ This article will explain how to correct discrepancies within your purchase and bank journals, if you have been warned by Spendesk of their existence.

What are the bank and purchase journals?

The purchase journal records your debt in your accounting software. At Spendesk, this includes card payables, expense claims and invoice payables. 

The bank journal reconciles the payables with the corresponding payments for a given period. It displays all the corresponding payments performed over Spendesk (including card and expense claim payments if they were paid via Spendesk’s wire transfer) - no matter if the payables are "marked as ready" in 'Bookkeep &gt; Prepare' or not.

How to correct discrepancies within your journals?

Case 1: The amount of mismatch of payables ≠ the amount of mismatch of settlements

This means that different payables and payments are missing in the purchase and bank journal. ⚠️  In this case, no solution is available. Please, reach out to us so we can investigate your case and help you solve the issue!

Case 2: The amount of mismatch of payables = the amount of mismatch of settlements

This means that a payable is missing in the purchase journal and a corresponding payment is missing in the bank journal.

Search for the amount of the discrepancy on the ‘All payments’ tab (e.g. your mismatch of payables = the amount of mismatch of settlements is 30€)

Perform the same search on the ‘All payables’ tab (or directly in your accounting software) (⚠️  We use different delimiters on both pages, “,” on ‘All payments’ and “.” on ‘All payables)

If you have more results for the individual amount on the ‘All payments’ tab than on the ‘All payables’ tab (or in your accounting software), the missing entry on the ‘All payables’ tab (or in your accounting software) represents your mismatch.

If you are able to identify the corresponding entry, use the information under the ‘All payments’ page for this entry to record your payable in your accounting.

If you are not able to spot the missing payable, please reach out to us via the chat so that we can check your case individually!

1. Search for the amount of the discrepancy on the ‘All payments’ tab (e.g. your mismatch of payables = the amount of mismatch of settlements is 30€)
2. Perform the same search on the ‘All payables’ tab (or directly in your accounting software) (⚠️  We use different delimiters on both pages, “,” on ‘All payments’ and “.” on ‘All payables)
3. If you have more results for the individual amount on the ‘All payments’ tab than on the ‘All payables’ tab (or in your accounting software), the missing entry on the ‘All payables’ tab (or in your accounting software) represents your mismatch.
4. If you are able to identify the corresponding entry, use the information under the ‘All payments’ page for this entry to record your payable in your accounting.
5. If you are not able to spot the missing payable, please reach out to us via the chat so that we can check your case individually!