Issue

How to solve this on Spendesk/DATEV

One or several expense / VAT / supplier / employee accounts are missing.

Send this payable back to Prepare, update the missing accounts and try to export again. If you are still blocked, you can “mark as manually exported” and import manually in DATEV.

Temporary issue

We experienced a temporary issue with exports, you can now safely retry the export. If you are still blocked, you can “mark as manually exported” and import manually in DATEV.

Not connected

It failed to export because your connection to DATEV is outdated. Go to Settings - Accounting. Disconnect, reconnect, and retry to export.

One or several expense / VAT / supplier / employee accounts don't respect DATEV's format requirements.

Make sure that they are correctly set up in Settings > Accounting. We display red warnings on these columns when this is the case.

Receipt is too big

The limit is 10 MB. Send this payable back to Prepare, attach a compressed receipt, delete the old one with the "bin icon" and retry to export. If you are still blocked, you can “mark as manually exported” and import it manually in DATEV.

Receipt is rejected by DATEV

Send this payable back to Prepare, attach a .jpg receipt, delete the old one and try to export again. If you are still blocked, you can “mark as manually exported” and import it manually in DATEV.

This payable failed to export because of another faulty payable.

You can safely retry to export the payable without the faulty payable. If you are still blocked, you can mark it as "manually exported” and import it manually in DATEV.

Your DATEV settings are not set up correctly in Settings - Accounting.

Make sure that you set up the right permissions in DATEV and try to export again. If you are still blocked, you can “mark as manually exported” and import manually in DATEV.

Different fiscal year on DATEV and Spendesk

Make sure that you set up the right permissions in DATEV, that the fiscal year that you're trying to export on Spendesk is created in DATEV and try to export again. If you are still blocked, please contact our support or “mark as manually exported” and import manually in DATEV.

This payable failed to export for unknown reasons.

Retry. If you are still blocked, please contact our support or “mark as manually exported” and import manually in DATEV.

Invalid BU codes

Make sure that BU codes are set up correctly on Spendesk on Settings - Accounting.

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