To obtain a proof of payment for your supplier, the payment must have been done from your Spendesk wallet and appear with the "Paid" status in Spendesk. Otherwise, we can’t provide you with a proof of payment.
Case 1: the supplier indicates that they have not been paid
Please contact email@example.com. We will open a ticket with our banking partner to unblock the situation.
Case 2: You just need to provide a proof of payment
Go to Invoices > History.
Check the batch from the date of payment of the invoice.
Click on the paid invoice.
It should display the panel of the payment with:
The status of the payment: "Paid"
name of the beneficiary (supplier)
Amount of the payment
Currency of the payment
If you need anything else, please contact firstname.lastname@example.org.