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How to make a complaint?

Procedure to report any complaint, claim or dissatisfaction related to your experience with Spendesk

Updated over a week ago

At Spendesk we value any feedback, including complaints. Should you have any complaints regarding our services, please follow this procedure:

File a complaint

By email: Send us an email to complaints@spendesk.com

By post: Write to Spendesk Office, Complaints Department, 51 rue de Londres, 75008 Paris, France. Please note that you must send a registered letter with acknowledgment of receipt (or equivalent).

For us to handle your complaint in the best possible way, provide the following information:

  • Full name

  • Email address

  • Company name

  • Postal Address

  • A complete description of the reason for your dissatisfaction

💡 We will respond to your complaint as soon as possible and also provide you with information on how to further escalate if you are unsatisfied with how your complaint is handled.

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