Introduction
Spendesk supports these methods of two-step authentication:
Spendesk mobile app
Authenticator apps
Text messaging (SMS)
How to setup your two-step authentication?
Step 1 - Edit your profile information
Step 1 - Edit your profile information
To edit your profile information you will need to go to your profile:
Click on your avatar in the bottom left hand corner of Spendesk;
Then select My Profile.
Step 2 - Add your authentication method
Step 2 - Add your authentication method
From your profile page, click on the Security tab;
On the Authentication methods, click on Add an authentication method.
Step 3 - Choose your authentication method
Step 3 - Choose your authentication method
Two methods are available to you: Authenticator app or Spendesk mobile app.
Note: You can also choose the SMS method by adding your phone number in the Phone number section of your account.
Authenticator app
Select Authenticator app
Download an authenticator app on your mobile device or computer:
Microsoft Authenticator (mobile and desktop);
1Password (mobile and desktop).
Click on Show the QR code;
Scan the QR code with you authenticator app the click on Continue;
Entry the 6-digit provided by your authenticator app.
At your next sensitive action (i.e. login, reveal PIN, Wire Transfer confirmation, …) you can use your authenticator app for two-step authentication by selecting Use an alternate authentication method.
Spendesk mobile app
Select Spendesk mobile app;
Download Spendesk mobile app on your mobile phone;
Then follow the steps in the app to set up your mobile phone as a trusted authentication method.
Text message (SMS) method
Add your mobile phone number in My Profile;
Choose this method.
Guidelines to strengthen the security of your account
Configure multiple authentication factors to maintain access if one becomes unavailable;
Avoid text messaging (SMS) as it is less secure than other authentication methods. Text messaging are vulnerable to several types of attacks (SIM swap, SS7 attacks). Your account’s security is defined by its weakest protection.
How to troubleshoot issues?
I set up my authenticator but have since changed my mobile device. Will it still work?
I set up my authenticator but have since changed my mobile device. Will it still work?
Most authenticator apps are linked to your account, so you can simply install the app on your new mobile device and sign in to restore your verification codes.
I’ve lost access to my authenticator and can’t sign in to Spendesk or complete a sensitive action. What should I do?
I’ve lost access to my authenticator and can’t sign in to Spendesk or complete a sensitive action. What should I do?
Contact your Account Owner or Administrator to request a recovery code;
On Choose a way to authenticate method window, click on "Lost access to your authentication method?"